Lowe’s Companies Inc. announced Thursday that it is adding up to 175 full-time jobs at the company’s customer support center near the intersection of U.S. 421 Bypass and U.S. 421 Business in Wilkesboro by early 2013.
The new employees will work in the Lowe’s Contact Center and interact directly with customers who reach out to the company with questions or request assistance with deliveries and online purchases.
In conjunction with the new positions, Lowe’s will host a Contact Center Career Fair for job seekers from 10 a.m. to 2 p.m. and 4 to 7 p.m. Tuesday at the John A. Walker Community Center in Wilkesboro.
Recruiters will conduct on-site computer testing. Lowe’s Contact Center representatives will also be available for questions and will hold panel discussions at noon and 6 p.m. Open positions are being posted and applications accepted online at Lowes.com/Careers.
According to an advertisement for the Contact Center Career Fair, candidates must have at least one year of customer service experience and be able to type 25 words per minute. The Wilkes JobLink Career Center is assisting with the career fair.
“The majority of the new jobs will be as agents in the Lowe’s Customer Care program and the central dispatch office,” said Steve Salazar, Lowe’s public relations manager.
“Customer Care agents interact directly with customers who reach out to the company with questions or request assistance. Agents in our central dispatch office provide store and customer assistance to ensure deliveries are completed on time and to customer expectations,” said Salazar.
He said salary ranges of the new jobs vary by position.
Salazar said Lowe’s continually evaluates its staffing model to improve the customer experience.
“We believe these additional positions will help us better provide the outstanding service our customers expect from Lowe’s knowledgeable and well-trained employees. They will enhance our ability to meet the needs of customers, whether they’re visiting one of our stores, shopping on Lowes.com or contacting us directly,” he added.
Employment at the Lowe’s Contact Center has increased significantly in recent years as Lowe’s has expanded its proprietary brands and the services it offers to customers.
The center had about 350 employees in January 2010 and now has over 900. The 175 jobs announced today will bring total contact center employment in Wilkesboro to about 1,100 by early 2013. The majority of employees working in the contact center live within 50 miles of Wilkesboro.
According to a press release, the company’s employment growth is resulting from increasing customer orders on the Lowe’s website, Lowes.com; in-sourcing Lowe’s appliance service customer calls in October 2010; offering repair services for outdoor power equipment through the Lowe’s Contact Center; and “Lowe’s commitment to providing exceptional service during customer interaction.”
Don Easterling, vice president of the Lowe’s Contact Center, said, “These additional jobs will help us provide exceptional customer experiences with every interaction. We’re focused on bringing in more great people who are dedicated to quality service and helping Lowe’s meet the rapidly changing expectations of customers.”
Easterling said the additional employment underscored Lowe’s commitment to maintaining a strong base in North Carolina, including Wilkes County, where the company was founded in 1946.
Lowe’s operates 112 stores and employs over 23,000 people at its stores, distribution centers and customer support centers in North Carolina.
With fiscal year 2011 sales of $50.2 billion, Lowe’s Companies Inc. is a Fortune 100 company serving about 15 million customers a week at over 1,745 home improvement stores in the United States, Canada and Mexico.
Lowe’s is the second-largest home improvement retailer in the world. For more information, visit Lowes.com.